Mobility
International Travel Guide
Samsung ACE™
66988
How to stay connected
around the world
Stay connected while you travel around the world
with your Samsung ACE™ smartphone. Bell gives
you access to voice coverage in over 180 countries,
including the availability of wireless data access
in more than 100 countries. Just follow these steps
to ensure you can roam wherever your business
or personal travel takes you.
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Preparing for your trip
Arriving at your destination
1. Visit bell.ca/coverage to confirm the voice and/or
data coverage availability (which includes email
and browser access) in the country you are visiting,
as well as the roaming rates.
When you turn on your Samsung ACE smartphone,
the default service mode is set to CDMA. If you are
travelling to a country with GSM service, you will
need to change the mode. Here is how to select it:
2. Familiarize yourself with your Samsung ACE
smartphone. In order to stay connected while
travelling, you may need to manually select
GSM mode on your smartphone when you arrive
at your destination.
Select Start
Go to International Usage
The options are:
- CDMA
- Int’l GSM
3. Also, don’t forget to bring your charger and
electrical adapter with you.
Select Int’l GSM
Select Apply
Note: If you are travelling to the Dominican Republic,
Jamaica, or Mexico, please call Customer Care at least
48 hours prior to your departure to have your service
enabled in these countries.
Confirm selection by typing “yes”
By pressing OK your Samsung ACE smartphone will
power off and restart in the mode that you have
selected. Once the service mode has been changed
from CDMA to GSM, it is important to note that it must
be changed back to CDMA when you return from
your trip.
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Keep in mind that email and browser services are not
supported on all networks, so you may need to
manually select a network that supports data.
Changing the service mode from GSM back to CDMA:
Select Start
Go to International Usage
Searching for GSM networks that support
data access:
In the event that your Samsung ACE smartphone is
set to GSM and doesn’t automatically select a network
that supports data access (email and browser), you
will need to do the following:
The options are:
- CDMA
- Int’l GSM
Select CDMA
Select Apply
Ensure that your smartphone is set to Manual selection
Confirm selection by typing “yes”
in the Int’l GSM menu:
By pressing OK your Samsung ACE smartphone will
power off and restart in the mode that you have selected.
Select Start
Go to International Usage
Your smartphone should be set to Int’l GSM
If so, select Phone Settings
Go to Networks
CDMA network
If you are logged on to a CDMA network, you will see
one of the following indicators in the top right-hand
corner of the screen: 1x , 1X , EV or 1XEV .
Confirm that Network Selection is set to Manual
GSM network
If selection is set to Manual, continue with the
If you are logged on to a GSM network, you will see
the name of that network. You will also see a “G” icon
if you are on a GPRS network. This indicates that you
have wireless data access.
following steps:
Select Menu
Go to Find a Network and press OK
Your smartphone will search for all available networks
in the area. Select individual networks one by one until
you are able to log on to one that allows data (GPRS)
usage. Data connectivity can be confirmed by locating
the “G” icon on the status bar.
Once you’re logged on to a network, you will be able
to make/receive calls and send/receive text messages.
If a data network is available (GPRS), you will see a “G”
icon, which means you may also send and receive
emails, and use other data services.
Refer to bell.ca/coverage for a complete list of
networks that support data.
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How to make calls
Making calls from another country:
To make local calls or to place a call within a country,
follow the local dialing method.
Country
Type of call
Example
From
the U.S.,
Bermuda,
Guam and
most of the
Caribbean
Local calls (area
code+number)
Miami to Miami:
305 XXX XXXX
To make international calls, you need to use the
international dialing code used in that country.
For calls to Canada from the U.S. and most of the
Caribbean, use the same method that you would
to place a long distance call in Canada.
Long distance calls,
including calls back
to Canada (1+area
code+number)
Bermuda to Toronto:
1 416 XXX XXXX
Barbados to Paris
011 33 1 XX XX
XX XX
(CDMA)
+33 1 XX XX XX XX
(GSM)
International
In GSM, you don’t need to know the international
dialing code. You can replace it with the “+” symbol.
To get the “+” symbol, press and hold the [0+] key
until the “+” symbol appears.
calls (Int’l dialing
code+country
code+city/area
code+number)
In CDMA, the international dialing codes are:
From other
countries
Calls within a country
Berlin to Frankfurt
069 XX XX XX XX
International calls,
including calls back
to Canada
U.S., Bermuda, Guam and the Caribbean
Hong Kong, South Korea, Thailand
Taiwan
011
001
005
Hong Kong to
Vancouver
001 1 604 XXX XXXX
(CDMA)
+1 604 XXX XXXX
(GSM)
(Int’l dialing
code+country
code+city/area
code+number)
Tel Aviv to Montreal
00 1 514 XXX XXXX
(CDMA)
Other CDMA countries
00
+1 514 XXX XXXX
(GSM)
Rome to London (UK)
+44 20 7XXX XXXX
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Using your services
Voicemail retrieval
Call Display
To retrieve your voice messages, simply press and hold
the [0+] key until the “+” symbol appears, dial 1, and
then continue to place a call to your phone number.
Wait to hear your greeting, then press # and enter your
voicemail password. Roaming rates apply.
Depending on our roaming partner, Call Display
service may or may not work when roaming in the U.S.
or overseas.
Browser
Browser usage does not include roaming charges.
All data usage while roaming is pay-per-use.
Call Forwarding
When you are on a GSM network, you will not be able
to disable or change your Call Forwarding settings.
Please ensure your settings are changed prior to your
departure.
Text Messaging
Sending a text message while roaming works in the
same way as it would if you were at home. Here are
some examples:
From New York to a Montreal mobile number:
514XXXXXXX
From Australia to a Calgary mobile number:
403XXXXXXX
From France to a French mobile number:
011 33 XXXXXXXXX
From France to a German mobile number:
011 49 XXXXXXXXX
Note: Text messaging in CDMA mode is only
available in the U.S.
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b) Verify that your SIM card is in your Samsung
ACE smartphone and that it is inserted properly.
If your SIM card is missing or if it is inserted
incorrectly, your smartphone will display the
following message: “The SIM card is missing
or is not valid. You can still make emergency calls
if your service provider supports it.” Your phone
will also show a No SIM message on the display
and the SIM card icon, located at the top right
of the screen, will indicate an “x”.
Troubleshooting
1. I see ‘No Service’ on the screen or I cannot log
on to a network when I turn on my Samsung
ACE smartphone:
It may take a few minutes for your smartphone to
log on to a network. If the problem persists, ensure
that your smartphone is set to Int’l GSM mode and/
or manually select a network.
2. I can’t send or receive email or launch
my browser:
The network you are on may not support data
roaming. Switch to a network that supports data.
3. My text messages are not being delivered:
Check that you are entering the number correctly
and make sure that text messaging service is
available in the area you are visiting.
4. I cannot access my voicemail:
Ensure that you are calling your own number using
the appropriate dialing code. Merely pressing the “1”
key before your number will not work while roaming.
5. I am not able to get service:
a) Verify that you have selected the appropriate
mode for your country of travel (GSM or CDMA).
For example, if you are travelling to a country with
GSM service, you must select the Int’l GSM mode.
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Rates
For a complete list of countries and rates, visit
bell.ca/coverage
For more information about using your
smartphone when you travel, call
Customer Care at 1 800 667-0123
or visit bell.ca/coverage
Customer Care
If you have any questions about roaming while away
from home, call Customer Care, 24/7:
Current as of May 15, 2008. Available to Bell Mobility customers
within Bell’s international partner coverage areas where
technology permits. Coverage subject to change without
notice; see bell.ca/coverage for the most up-to-date
information. Can be activated with certain Bell Mobility
monthly plans on certain eligible exchanges within Bell
Mobility’s coverage area in Canada. Based on country location
and coverage, certain handset features may not be available.
Services and features may be withdrawn at any time without
notice. Roaming services for some listed countries may
be unavailable due to fraud or other circumstances. ACE is a
trade-mark of Bell Mobility Inc. used under license. Samsung is
a registered trademark of Samsung Electronics Co. Ltd. and
its related entities.
From the U.S.:
1 800 667-ROAM or
*611 (free from your mobile)
From overseas:
+1 514 420-7748 or
+800 328-2123-3 (available free of charge from
a landline in select countries)
(In CDMA mode, replace the “+” with an international
access code.)
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